Refund Policy

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Refund Policy: mcawaken URL: https://mcawaken.io/

The website listed above, hereinafter referred to as “Website” is operated by the following party:

Campbell Collaborative Consulting, a limited liability company, organized under the laws of the state of New York (hereinafter referred to as “Operator”)

For any questions or comments regarding this Refund Policy, customers may visit the following link: https://mcawaken.io/contact/.

Eligible & Ineligible Refunds

Refunds are permitted on digital services based on the below conditions.

Customers may request and potentially receive a refund on the digital services between both parties involved (Operator & Customer). The timeframe this may be eligible is within 48 hours of the purchase only under these scenarios below.

Firstly, refunds are permitted within the first 48 hours of purchasing the Gold/Silver Tier with a payment in the full amount, but after 48 hours of the billing date which is recorded, a refund cannot be initiated until the end of the service date which is 8 months after purchase date. Only then can a refund be submitted if the service was not delivered. Yet, if the person wishes to or simply stops working with “Operator” after 48 hours before completing the service of 8 months, no refund will be provided for this specific pay in full amount scenario.

Secondly, there will be no eligible refund if the customer has decided to finance the Gold/Silver Tier through the integrated companies: “Klara, Affirm, or Afterpay.” They are required and must complete the entire payment with that company and a refund by “Operator” will not be provided in this specific case.

Thirdly, if a regular monthly subscription is agreed upon for the Gold/Silver Tier between the customer and the “Operator” there will be no refund on what has already been paid, however a cancellation of the remainder payments that are due, can be issued and will be completed by the “Operator.” Additionally, if 10 days have passed since the last billing date, the customer will pay the monthly agreed upon amount for that monthly billing period cycle and then the cancellation will be processed for the rest of the payments that were going to be due.

Lastly, all refund scenarios listed above that fall under the eligibility to exchange the refund between the customer and the “Operator” will only be eligible/considered if the customer follows the program’s requirements which entails: tangibly logs all their food with the end of day screenshot discussed at least 5 times a week, tracks all their workouts that are scheduled on their calendar and informs the “Operator” if anything needs to be changed prior to the workout, meets on the weekly 45 minute to 1 hour video calls, and messages on the MCAWAKEN or IMESSAGE at least once a day. If these stipulations are not met and the customer wants a refund at the end of the 8 months because they are unhappy with their results. But if they failed to abide by the rules above, then they will not be issued a refund after those 8 months due to dissatisfaction because effort was not put forth which was agreed upon from the first billing date and prior to the start of the program. Results are only guaranteed if the customer is able to follow what is given by the “Operator” based on these requirements above.

Refunds are issued at the “Operator’s” discretion and may be accepted or rejected as such.